Betmac Responsible Gaming: Your Tools, Limits and Support Options

Betmac is committed to providing an enjoyable and safe environment for all of our players. While gaming is intended to be a form of entertainment, we recognise that for a small number of people it can become a problem. This page explains the tools, resources, and safeguards Betmac offers so that you can stay in control of your play, along with information on where to find independent support if you need it.

Our Commitment to Safer Gaming

As a operator serving players in Great Britain, Betmac takes player protection seriously. We design our products and services with player welfare in mind and work to identify signs of harmful play so we can offer support before problems escalate. Our approach is guided by the standards set out by the Gambling Commission and by leading British charities working in this field.

Age Verification and Underage Gambling

Betmac only accepts players who are at least 18 years old. We carry out identity and age verification checks on all accounts, and any account found to belong to a person under 18 will be closed immediately and any funds deposited will be returned in accordance with our terms and conditions. Parents and guardians are encouraged to use household filtering software, such as parental control applications, on any device that a minor may access, to prevent access to gaming websites.

Tools to Help You Stay in Control

Every account on Betmac includes a set of controls that let you set boundaries around your play. These can be adjusted from your account settings on the website or within the Betmac mobile app.

• Deposit limits — set daily, weekly, or monthly caps on how much you can add to your account.
• Loss limits — restrict the amount you are prepared to lose over a chosen period.
• Wager limits — cap the total value of stakes you can place within a set timeframe.
• Session reminders — receive on-screen alerts showing how long you have been playing and your net position.
• Time-out — take a short break from your account, from 24 hours up to six weeks.
• Self-exclusion — close your account for a minimum of six months, up to a period of your choosing, during which you will not be able to log in or receive marketing communications.

Limit requests that reduce your spending take effect immediately. Requests to increase a limit are subject to a cooling-off period before they apply, giving you time to reconsider.

National Self-Exclusion: GAMSTOP

Players in Great Britain can also register with GAMSTOP, a free national self-exclusion scheme that allows you to restrict your access to gambling websites and apps licensed by the Gambling Commission for a period of your choosing (six months, one year, or five years). Once registered, GAMSTOP applies across all participating operators, not just Betmac. You can sign up at gamstop.co.uk.

Recognising the Signs of Problem Gambling

Gaming can become harmful when it starts to affect your finances, relationships, work, or mental wellbeing. Signs to watch for include:

• Spending more time or money on gaming than you intended
• Chasing losses or borrowing money to fund play
• Neglecting work, studies, or family responsibilities because of gaming
• Feeling anxious, irritable, or preoccupied with gaming
• Hiding your gaming activity from friends or family

If any of these apply to you or someone you know, we encourage you to make use of the tools on this page and to reach out to one of the independent support services listed below.

Self-Assessment

If you are unsure whether your gaming habits have become a concern, independent organisations such as GamCare and BeGambleAware offer confidential self-assessment questionnaires that can help you reflect on your play. Taking a few minutes to complete one of these assessments is a useful first step towards understanding your relationship with gaming.

Independent Support Organisations

The following UK-based organisations offer free, confidential advice and support to anyone affected by gaming-related harm:

• GamCare — National Gambling Helpline: 0808 8020 133 (free, 24/7), and live chat at gamcare.org.uk
• BeGambleAware — Information, advice, and support at begambleaware.org
• Gamblers Anonymous UK — Peer support meetings, gamblersanonymous.org.uk
• GAMSTOP — National self-exclusion scheme, gamstop.co.uk

These organisations are independent of Betmac and can provide guidance without judgement, whether you are concerned about your own play or that of someone close to you.

Marketing Preferences

You can choose to opt out of receiving promotional emails, SMS messages, or notifications about offers and bonuses at any time from your account settings. Opting out of marketing does not close your account, but it does stop communications relating to items such as those described on our bonus page. Full detail on how we handle your data is available in our privacy policy.

Play Within Your Means

We encourage every player to treat gaming as entertainment rather than a way to earn income or recover financial losses. Before you play, we suggest you:

• Set a budget you can afford to lose before you start
• Set a time limit for your sessions
• Avoid playing when upset, stressed, or under the influence of alcohol
• Take regular breaks
• Never borrow money to gamble

Account Closure

You can request permanent closure of your Betmac account at any time by contacting our support team through your account on login. Once closed, you will no longer have access to real-money play, and any remaining balance will be handled in accordance with our terms and conditions.

Our Ongoing Responsibility

Betmac reviews its player protection measures on an ongoing basis to reflect regulatory guidance and best practice in Great Britain. For more information about our company and our approach to safer gaming, visit our about us page. If you have questions about any of the tools described here, or would like assistance setting a limit or excluding your account, please contact our support team, available directly from your account area.

Betmac operates in accordance with applicable licensing requirements for players in Great Britain. This page was last reviewed in 2026 and will continue to be updated as our responsible gaming programme develops.